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ProLine Decks
Warranty

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT HTTPS://PROLINEDECKS.COM/WARRANTY/ AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND LOAD-BEARING METAL MATERIALS, UNDER NORMAL RESIDENTIAL USE AND CONDITIONS.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

SCOPE OF WARRANTY:

Oliver Technologies Inc. (“Oliver”) warrants the ProLine Deck (the “Product”) to be free from defects in workmanship and load-bearing metal materials, under normal residential use and conditions, for a period of three (3) years from the first invoice date. The warranty period is not extended if we repair or replace the Product. Oliver may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

Oliver agrees, in its sole discretion during the warranty period, to repair any defect in metal material or workmanship or to furnish a repaired or replacement product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales invoice.

This warranty only extends to the consumer who originally purchased the Product. It does not extend to any subsequent owner or other transferee of the Product. Purchase of the Product is acceptance of the terms of this warranty.

WARRANTY LIMITATIONS:

This warranty only covers ordinary residential use and any use for which the Product was intended. It does not include damage resulting from:

  • Incorrect or inadequate maintenance or care, including but not limited to improper storage after receipt, neglect, failure to follow the Product instructions, and the failure to properly maintain the Product .
  • Misuse, abuse, negligence, and accidents.
  • Modifications or unauthorized repairs.
  • Normal wear and tear (including but not limited to scratches, stains, fading, color variation, surface marks, etc.).
  • Surface rust.
  • Transportation.
  • Assembly.
  • Wood damage or failure due to pests, weather, or inadequate maintenance. 
  • Natural disasters or acts of God.
  • Acts of vandalism or terrorism.
  • Settling, warping, or other failure of the structure to which the Product is attached.
  • Failure of materials not provided by Oliver.
  • Growth of mold, fungus, or bacteria.

This limited warranty also does not apply in cases of buyer’s remorse or any products that were used or previously displayed. All implied warranties are limited in duration to the duration of this written warranty (3 years). 

OBTAINING WARRANTY SERVICE:

  • Claims for defective merchandise must be made three years from the invoice date and within 60 days of discovery of the defect. Claims for missing parts must be made within 60 calendar days after the merchandise is received. 
  • Written notice of claims must be given to Oliver at 467 Swan Avenue, Hohenwald, TN 38462.
  • Retain the following documentation for three years after the invoice date and include copies with your written notice of claims: the pick ticket placed on or in packaging and the invoice (showing the model number). Pictures of the damage are also required. Proof of purchase is required to make a claim.
  • We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. We reserve the right to conduct an investigation into any claim. Oliver is not responsible for any shipping, handling, packing, return postage and insurance expenses.
  • If the claim is justified in the sole discretion of Oliver, the item(s) or part(s) will be repaired or replaced. If a claim is made on a product that is no longer available, Oliver reserves the right to substitute a similar product of equivalent value. It is Oliver’s policy to replace parts whenever possible.

LIMITATION OF LIABILITY:

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.